7 Effective Ways to Respond to Customer’s Feedback

Customer Experience

Kristin Savage | August 26, 2019October 7, 2019

Getting positive customer feedback can be difficult, especially when today’s consumers tend to review a product or service only if they have a bad customer experience with the brand. However, when they do offer feedback, whether it is negative or positive your respond will matter a lot in the eyes of the person who leaves the comment and other potential customers who see your response.

SaaS vs On-Premise Help Desk Software

Customer Support

Danila Akashau | July 10, 2019December 16, 2020

Great majority of companies nowadays choose SaaS vs On-premise when it comes to choosing a suitable software package. However, not every company choose SaaS solution. Why is it so? Let’s figure it out together.

5 Reasons to Use Help Desk

Customer Support

Anna Kuzma | July 2, 2019December 16, 2020

Usually, when you launch a start-up, you fully rely on email for support. But as your company grows, using a shared email box becomes not enough for providing effective support. Your support should scale along with your business. If you start losing emails, struggle to find the history of email requests, your agents cannot manage the current requests load – it’s time for help desk software.

How You Can Enhance Your Customer Service

Customer Experience

Corey Tyner | June 28, 2019December 16, 2020

Anyone in business knows that without a customer, there is no business. Without customer service, there is no customer. We have all had the experience of calling into a help desk with a question and being transferred four times, each time we are given different information, and long hold times. If you want to be […]

How to Get More Feedback for Your Community Portal

Feedback

Danila Akashau | June 11, 2019May 11, 2022

When you launch a brand-new community portal to collect feedback, it could be rather complex and difficult to involve your customers to collaborate in the beginning. Here are some useful tips to generate more feedback and increase collaboration within your newborn community portal.

How Customer Feedback Can Harm Your Business and What You Can Do about It

Customer Experience

Anna Kuzma | May 28, 2019May 28, 2019

In this article, you will learn how you can deal with negative reviews and what are the ways to eliminate the damaging effect caused by them.

Best Practices to Collect Feedback for Startups

Feedback

Anna Kuzma | May 21, 2019December 16, 2020

Getting feedback in the early stages of your business is extremely important. That’s because you don’t have much room to fail. Your team is small and you are operating on a limited budget. Therefore you need to learn what works, what doesn’t and what you should really focus on.

Things to Consider when Building Feedback Community Forum

Feedback

Anna Kuzma | May 14, 2019December 16, 2020

There are a few effective ways of engaging a potential client or user, and among them is building an online community forum. Apart from building interaction, it can also play the role of a feedback hub and serve as a helpdesk software for your support team.

How to Choose Feedback Software

Customer Support

Danila Akashau | April 30, 2019December 16, 2020

There are dozens of Feedback Management Tools on the market today and it’s really hard to decide which kind of feedback software to go with. In this article, we’ll try to make things clearer and give you a better understanding of what kind of Feedback Software will better fit your company.

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