Customer service reports are dashboards that bring together multiple metrics so you can step back and see the big picture. But why are they so important and how can they improve your team productivity?
Among the great variety of help desk software on the market (over 200 options), we have picked up the ones that can be installed on your company’s servers.
Customer service automation is essential for your customer service strategy. It helps to increase customer service productivity by reducing high call volumes, minimizing human errors, and speeding up the support processes. In some cases you can even improve user experience with the right customer service automation tools.
This guide will discuss the most important features to look for in help desk software and how to select the best option for enterprise companies.
Canned responses are predefined (template) answers to the most common questions that can be quickly accessed and used by support agents. Canned responses can also be referred as pre-defined responses, quick replies, or saved messages, etc.
Setting up a help desk is a rare opportunity to change the customer support and service processes and old habits of your support team, but for it to run successfully some preparation work needs to be done.
2020 has brought lots of new challenges and taught us to adapt to the “new normal”. Nowadays, customers are expecting superior customer service that they can detect a great business by more than ever before.
In terms of customer support and online communications, gaining customer satisfaction today means including the choice of customer support channels you provide.
Customer support service that deals with a variety of issues, ranging from payments, order cancellation to goods exchange. So, how is it possible to improve customer satisfaction by reducing customer support response time?