It is always important to remember that a satisfied customer will churn faster than a delighted customer. On the other hand, delighted customers are incredibly difficult for competitors to take away.
What is Open Innovation in Retail Business?
Open Innovation has proven to be an excellent way to find solutions to the hardest problems by gathering the best product ideas that solve them.
5 Tips to Get the Most Out Of Your Customer Service Automation
Customer service automation is essential for your customer service strategy. It helps to increase customer service productivity by reducing high call volumes, minimizing human errors, and speeding up the support processes. In some cases you can even improve user experience with the right customer service automation tools.
Revamped Customer Experience: How Businesses Can Meet Post-Covid Customer Expectations
With this guide, you should now have a better understanding of the ways that the landscape of business-consumer relationships has changed. For companies that want to create a revamped CX for the twenties, looking at the ways that customer expectations have changed post-COVID is a great place to start.
How to Say ‘No’ To Feature Requests?
Saying ‘no’ to customers is something that product development teams often have to do. Learn how to say ‘no’ in a positive and polite way.
How to Organize Feedback Community and Introduce it To Your Customers
Introducing UseResponse Feedback Portal can be a rare opportunity to change the habits of your customers, support, and development teams to reform the way of how the feedback is being collected and processed.
8 Things Customers Expect From Strong Customer Service in 2023
2020 has brought lots of new challenges and taught us to adapt to the “new normal”. Nowadays, customers are expecting superior customer service that they can detect a great business by more than ever before.
How SaaS Companies Manage Feature Requests
In this article we’ve analyzed most commonly used practices and gathered useful tips for effective feature request management.
Top 5 Enterprise Feedback Management Software
To be customer-centric, enterprise companies should be able to globally quantify the feedback and work on the areas of improvement that provide internal and external feedback management.