Open Innovation has proven to be an excellent way to find solutions to the hardest problems by gathering the best product ideas that solve them.
Customer feedback emails are structured to get the recipients’ opinions on a particular subject regarding your business.
Customer feedback is an aspect of your business you cannot ignore. However, knowing how to translate it into actionable business strategies is crucial.
Saying ‘no’ to customers is something that product development teams often have to do. Learn how to say ‘no’ in a positive and polite way.
Introducing UseResponse Feedback Portal can be a rare opportunity to change the habits of your customers, support, and development teams to reform the way of how the feedback is being collected and processed.
In this article we’ve analyzed most commonly used practices and gathered useful tips for effective feature request management.
To be customer-centric, enterprise companies should be able to globally quantify the feedback and work on the areas of improvement that provide internal and external feedback management.
Feedback can be different and come from various sources. Get the list of 11 most useful channels of receiving feedback and learn how get the most of each of them.
Given the importance of engagement and feedback to the customer experience, gamified feedback collection should be a standard part of every company’s strategy.