With this guide, you should now have a better understanding of the ways that the landscape of business-consumer relationships has changed. For companies that want to create a revamped CX for the twenties, looking at the ways that customer expectations have changed post-COVID is a great place to start.
- 10 Canned Responses Examples for Customer Service Tickets May 5, 2022
- How to Build Customer Experience Map + Examples July 1, 2020
- 10 Best On-Premise Help Desk Software November 8, 2022
- How to Setup a Functional Help Desk | The Ultimate Checklist February 25, 2022
How to Setup a Functional Help Desk | The Ultimate Checklist
Setting up a help desk is a rare opportunity to change the customer support and service processes and old habits of your support team, but for it to run successfully some preparation work needs to be done.
How to Say ‘No’ To Feature Requests?
Saying ‘no’ to customers is something that product development teams often have to do. Learn how to say ‘no’ in a positive and polite way.
How to Organize Feedback Community and Introduce it To Your Customers
Introducing UseResponse Feedback Portal can be a rare opportunity to change the habits of your customers, support, and development teams to reform the way of how the feedback is being collected and processed.
8 Things Customers Expect From Strong Customer Service in 2023
2020 has brought lots of new challenges and taught us to adapt to the “new normal”. Nowadays, customers are expecting superior customer service that they can detect a great business by more than ever before.
How SaaS Companies Manage Feature Requests
In this article we’ve analyzed most commonly used practices and gathered useful tips for effective feature request management.
Top 5 Enterprise Feedback Management Software
To be customer-centric, enterprise companies should be able to globally quantify the feedback and work on the areas of improvement that provide internal and external feedback management.
12 Most Used Customer Support Channels
In terms of customer support and online communications, gaining customer satisfaction today means including the choice of customer support channels you provide.
10 Ways To Reduce Customer Support Online Response Times
Customer support service that deals with a variety of issues, ranging from payments, order cancellation to goods exchange. So, how is it possible to improve customer satisfaction by reducing customer support response time?