Better, Smarter, Personal Help Desk Software
Whether you are small company or enterprise business, save up to 70% support expenses with on premise help desk software
Omnichannel Support Desk
One Inbox
Provide customer support with requests from any channel to handle in one inbox
Help Center for Self-Service
Your help center is ready for best user experience to organize support in help desk system
Boards View
Use kanban board and manage all incoming requests in ticketing system
Personalize Your Help Desk Software
Create custom queues of incoming requests in your company to make help desk software be personalized for each member of the team
Get real time updates of your inbox
Make your own queues based on conditions
Use chat or table view with bulk actions
Agents see only their reports and tickets
Real-time support desk offers more channels with convenient way for customers to contact you and get instant automated replies
Embedded on any webpage of website or service
Send targeted messages based on user's behavior
Hassle-free users authentication right in the widget
Integrates seamless with your CRM
Help desk solution built-in your mobile app gives easy way of communication between customer and your support team
Mobile UI works your way on any device
Don't miss your customers with mobile push notifications
Integrates with iOS or Android apps using SDK & Restful API
Help Desk Ticketing Software That Rocks
Let your team work like a pro in support desk by using canned responses, macros and other automation tools
Get full transparency of what your support agents do at any stage of collaboration with customers to find sharp corners using support desk
Smart Automation
Our AI will assign only available agents according to the SLA, business hours and team availability that makes service desk software automate the processes and reduce the load on your team
UseResponse Help Desk Can Do More Than Support
Sales Automation
Don't miss your lead again with proactive messages based on user behavior
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Task Management
Create checklist inside ticketing system to divide request into smaller tasks
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Issue Tracking
Use tickets as bug tracking system with custom statuses, fields in your own workflow
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Real-Time Analytics
Extended analytics allows to control key metrics and improve your team performance in php ticket system:
Reply Time, Resolution Time
CSAT (Customer Satisfaction Score)
Insights of Searches & Clicks
10 more metrics to track
On Premise Help Desk Software for Enterprise
Push Notifications
All support agents get push notifications on incoming requests
Time Tracking
Track logged agents time vs estimated for each request to measure agents efficiency
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Success Stories
“We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks!”
Jens Havelberg
Teamleader Development and IT, VFM-Gruppe
