Better, Smarter, Personal Help Desk Software

Whether you are small company or enterprise business, save up to 70% support expenses with on premise help desk software

Omnichannel Support Desk

One Inbox

Provide customer support with requests from any channel to handle in one inbox

help desk backend interface
Help Center for Self-Service

Your help center is ready for best user experience to organize support in help desk system

help center
Boards View

Use kanban board and manage all incoming requests in ticketing system

help desk kanban board
Personalize Your Help Desk Software
Create custom queues of incoming requests in your company to make help desk software be personalized for each member of the team
Get real time updates of your inbox
Make your own queues based on conditions
Use chat or table view with bulk actions
Agents see only their reports and tickets
Real-time support desk offers more channels with convenient way for customers to contact you and get instant automated replies
Embedded on any webpage of website or service
Send targeted messages based on user's behavior
Hassle-free users authentication right in the widget
Integrates seamless with your CRM
Help desk solution built-in your mobile app gives easy way of communication between customer and your support team
Mobile UI works your way on any device
Don't miss your customers with mobile push notifications
Integrates with iOS or Android apps using SDK & Restful API
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Help Desk Ticketing Software That Rocks

Let your team work like a pro in support desk by using canned responses, macros and other automation tools
Get full transparency of what your support agents do at any stage of collaboration with customers to find sharp corners using support desk
Smart Automation
Our AI will assign only available agents according to the SLA, business hours and team availability that makes service desk software automate the processes and reduce the load on your team

UseResponse Help Desk Can Do More Than Support

help desk sales automation

Sales Automation

Don't miss your lead again with proactive messages based on user behavior

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task management

Task Management

Create checklist inside ticketing system to divide request into smaller tasks

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issue tracking

Issue Tracking

Use tickets as bug tracking system with custom statuses, fields in your own workflow

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Real-Time Analytics

Extended analytics allows to control key metrics and improve your team performance in php ticket system:

Reply Time, Resolution Time
CSAT (Customer Satisfaction Score)
Insights of Searches & Clicks
10 more metrics to track
help desk analytics

On Premise Help Desk Software for Enterprise

Business Hours

Create several profiles to manage business hours for several teams

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Push Notifications

All support agents get push notifications on incoming requests

SLA Rules

Don’t miss any request even if you are loaded with work

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Internal Notes

Discuss requests internally with ability to set reminders

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Tickets Visibility

Agents will see only required requests based on ticket group

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Single Sign On

Use your own authentication and user base (SAML, LDAP, etc)

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Conditional Fields

Extend contact form with additional & conditional fields

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Multiple Help Centers

One backend to support customers on several products or languages

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Restful API

Build any integration using our API or ready integrations

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Time Tracking

Track logged agents time vs estimated for each request to measure agents efficiency

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Success Stories
“We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks!”
Jens Havelberg
Teamleader Development and IT, VFM-Gruppe
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