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UseResponse vs Canny Functionality Compared
The main purpose of Canny and UseResponse is to provide a convenient instrument to collect, organize and manage customer feedback to make better, informed product development decisions. With the help of such customer feedback tools companies manage to make the product development process transparent, analyze customer requests, and save numerous development hours working on the things that will not be of demand.
Canny.io is a pretty new and easy to use tool, and compared in functionality, UseResponse has far more features and customization in place. It may seem a bit complicated at first, but the detailed documentation and the support team is always here to help you set up the system according to your use case.
Below you will find some functionality comparison that makes UseResponse top Canny.io alternative on the market at a reasonable price:
Canny Pricing Compared to UseResponse
Check out UseResponse Pricing Calculator.
Canny and UseResponse feedback management tools allow creating feedback boards where customers can suggest new ideas or feature requests, ask questions,and report bugs. UseResponse allows default optional categorization of these requests by Ideas, Questions, and Problems while Canny doesn’t categorize the posts by default.
Besides product boards UseResponse also allows feedback collection from multiple sources: email, feedback widgets, in-app feedback, app reviews, and integrations with other popular tools.
UseResponse is highly customizable feedback software. With UseResponse, you can customize basically everything: from custom statuses, custom feedback form, custom reports, the feel and layout of your feedback boards, and even change any wording.
With Canny.io you will be fixed to their own styling and default settings. With great flexibililty options UseResponse can be customized and set up to meet practically any business use case.
In UseResponse you can use instruments for effective teamwork, such as tasks, internal notes, agent collision, smart distribution and others.
Create custom statuses to match your workflow, and run custom reports according to your needs.
Share your product development roadmap with customers to give more transparency to the development process. Or use Internal Kanban boards help to communicate and manage the development process in a visual way.
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Customization Control
UseResponse provides core functionality as Canny does, plus advanced tools for better feedback and workflow management, as well as more flexible customization settings.
Self-Service Forum
UseResponse Feedback can be used as a stand-alone tool or a part of customer service system along with Live Chat, Help Desk and Knowledge Base tools that empower your Customer Self-Service.
Reasonable Pricing
Affordable and sensible pricing with great value for money. Rich feature set with flexible customization with prices starting from $124/2 agents/month with unlimited number of users.
Easy to Try & Setup
Start free 14-day trial where you can configure your Feedback Management system in a couple of minutes. No credit card required.
Integrations
UseResponse integrates well with the tools you already use such as Jira, Salesforce, Hubspot, Azure DevOps, Confluence, Slack, Zapier and others.
Cloud/On-Premise
UseResponse is available in cloud and self-hosted packages which might be an option for companies with strict data storage requirements.
