PHP Ticket System
UseResponse PHP ticketing system is written on server-side scripting language PHP with full stack of technologies including MYSQL as database. You can use any operating system for PHP Help Desk software installation on your servers.
Integrate ready-made modules or use open code to build custom integrations to extend your PHP support ticketing system. Order custom development or use free Restful API to make the necessary changes to correspond your workflows.
Integrate ready-made modules or use open code to build custom integrations to extend your PHP support ticketing system. Order custom development or use free Restful API to make the necessary changes to correspond your workflows.
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Self-Hosted and Cloud plans start from $149/month
Performance of Ticket System
We guarantee that ticket system will work fast on even VPS with 2 GB Ram and 1 CPU so you do not need an expensive server
Ticket System Adaptivity
Scale PHP support ticket system with custom add-ons of your choice as it comes with open code with all Enterprise features
Information Security
In self-hosted PHP ticketing system the data will be stored on your servers and the security level will depend on your software and hardware
Centralized Tickets Hub
Organize all the incoming requests from emails, request forms, social media, chat and messengers into one single place where all the incoming data will be stored in the ticket logs. With the help of UseResponse you can convert all the incoming requests into tickets and manage the rules for ticket routing, escalation, and assignment. Meanwhile you can break the tickets into smaller tasks for better issue resolution.
UseResponse PHP Ticket System helps improve management of incoming requests from various sources into tickets and track the issue resolution lifecycle. There are 2 ways to manage your requests that are converted into tickets - table view or board view that makes the process easy for support agents.
Better Ticket Management
Create your own custom statuses for the tickets, or use the most common flow: “Planned – In Progress – Verify – Completed”.
Sort tickets by types, priorities, assign them to a certain departments or team members and have full control over the resolution process.
Use canned responses and macros to automatically solve common problems way faster.
Why Choose UseResponse PHP Ticket System?
Easy installation and setup, flexible settings and configuration of the system, ability of JS/CSS customization, and scalability. Get more benefits of UseResponse PHP support software:
10+ support channels in centralized ticket repository
Easy prioritization, operation, tracking and assignment process
Detailed customer information and history of requests
Business hours and SLA management
Queues and smart disctibution of tickets
Powerful instruments for support automation & customer self-service
Transparent performance of support agents based on advanced analytics
PHP live chat + agrerator of most popular messengers + chatbot
PHP Ticket System is Best Fit for Data Conscious Companies
- Strict Security Rules in company: banking and finincial institutions, government organizations, etc.
- Storage of data within company infrastructure
- Large company with 10+ support agents
- Specific customizations & addons required in PHP ticket system
What Our Customers Say
“UseResponse serves as our primary online customer support hub. It allows us to collect feedback data from our customers, which helps us to understand the quality of our service and to discuss making improvements accordingly. The reports and data compilation features let us put together information quickly so we can respond to issues as soon as possible and provide a better experience for our customers. ”
Darren D
Founder, Infosec Institute
PHP-Based Ticketing System Used By World-Known Companies
