Enterprise Cloud Support Suite
per agent / month
monthly annually
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On Premise Support Solution
per agent / month
Based on Annual contract
* Pricing for First 5 Agents (required)
* $20/month for extra agent
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Frequently Asked Questions

You can pay monthly for the Cloud version, though when paying yearly you get 20% off the price. On-premise version goes only with yearly plan.
When you sign up for free trial you get access to all the features during 14 days. No credit card information required. At any point during the trial you can upgrade to any plan.
No. As our system goes with open code, we don't provide access to it without the subscription. You can create trial account in Cloud as you will get exactly same features there.
Support agent is operator who manages incoming requests. Administrator is also considered as support agent.
We calculate pricing based on the number of support agents (operators) in the system. Also, we take into consideration if you take one of three solutions (Help Desk + Live Chat, Feedback or Knowledge Base) or a complete suite.

There are no limits. Though, our system has specific limitations on API requests and overall activity to prevent abnormal activity in the acount. So in this case, you will need to contact us for the private cloud plan.

The number of support agents equals the number of support channels of the same type.

You get all the enterprise features in both Cloud and On-premise version. In order to remove our logos and mentions from emails of UseResponse, you need to purchase Branding removal.
Yes. In case you have a specific use case, and miss some features, please contact us to negotiate the details.
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