Integrations, Addons & Extensions

Extend UseResponse with addons, translations and integrate it with the tools you already use using our API

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Integrate UseResponse with the tools you are already using
Jira Jira
Set up efficient collaboration between support and development teams. Move UseResponse tickets and public feature requests into Jira issues to track their implementation right in Jira account.
Build a separate queue in UseResponse to manage tickets linked with Jira issues and create automation rules for such requests.
Confluence Confluence
Let the articles from your wiki documentation in Confluence appear in search results for clients and support team.
Make the end-user experience as easy as possible to get the right answers from several business systems and support channels.
Slack Slack
Integrate the popular corporate messenger into your support workflow.
Be notified and reply to customers’ chat messages and Help Desk tickets right from the Slack application.
Salesforce Salesforce
Create new leads and contacts in your CRM from UseResponse requester account and view account details without leaving UseResponse agent interface.
Move tickets into Salesforce cases along with further discussions on them.
HubSpot HubSpot
Create Hubspot contact when a user creates a ticket, topic, or chat in UseResponse. Further, the topic or ticket discussions can be added as notes on Hubspot side. While in UseResponse user profile you can view contact details from Hubspot.
Zapier Zapier
Connect and sync data between UseResponse and thousands of popular project management systems, CRM, marketing and development tools like Jira, Salesforce, Slack, Trello, HipChat, etc.
Azure DevOps Azure DevOps
Integration with Azure DevOps allows support teams to create Azure work items from UseResponse tickets and topics, link the tickets/topics to existing Azure work items, and track the progress of Azure work items right from UseResponse.
Zoho CRM Zoho CRM
Push user data right from UseResponse into Zoho CRM and view linked accounts from UseResponse by clicking on Zoho icon on the user profile. Along with that, all the requests that are submitted by user will be added to User Profile as notes in Zoho CRM.
Google Play Store Integration Google Play Store
UseResponse provides an option to collect feedback and reviews on mobile Apps your customers post in Google Play Store. You can also see the rating you have received and reply to the review directly from UseResponse system.
Integration with Apple App Store Apple App Store
Connect App Store and UseResponse to grab reviews and ratings of your app and reply to them directly from the ticketing system.

Live Chat Integrations

live-chat-channel-fb.png FB Messenger
live chat Whatsapp WhatsApp
live chat Telegram Telegram
live chat Viber Viber
live chat Wechat WeChat
live chat VK VK
live chat Line LINE
live chat Twitter Twitter
live chat Twitter Instagram

Translated to 5+ Languages

We are very grateful to our community for helping us translate UseResponse. Thanks to the efforts of our loyal customers we have translations to Russian, French, German, Dutch, Spanish, Chinese, Thai and Japanese.

Help us bringing more languages on board.

Customize Interface

Build custom interface to match your website design. Use internal tools to change branding, modify CSS, JS, images, and upload custom header and footer in your community.

API Integration

Build custom integrations with UseResponse using RESTful API. Integrate it in your project management, customer relations, sales or any other flows.

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