It is always important to remember that a satisfied customer will churn faster than a delighted customer. On the other hand, delighted customers are incredibly difficult for competitors to take away.
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Open Innovation has proven to be an excellent way to find solutions to the hardest problems by gathering the best product ideas that solve them.
Customer feedback emails are structured to get the recipients’ opinions on a particular subject regarding your business.
Customer service reports are dashboards that bring together multiple metrics so you can step back and see the big picture. But why are they so important and how can they improve your team productivity?
Among the great variety of help desk software on the market (over 200 options), we have picked up the ones that can be installed on your company’s servers.
Customer service automation is essential for your customer service strategy. It helps to increase customer service productivity by reducing high call volumes, minimizing human errors, and speeding up the support processes. In some cases you can even improve user experience with the right customer service automation tools.
Customer feedback is an aspect of your business you cannot ignore. However, knowing how to translate it into actionable business strategies is crucial.
This guide will discuss the most important features to look for in help desk software and how to select the best option for enterprise companies.
Canned responses are predefined (template) answers to the most common questions that can be quickly accessed and used by support agents. Canned responses can also be referred as pre-defined responses, quick replies, or saved messages, etc.