Customer Service Software: Definition, Types, & Best Options To Optimize Client Support

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Oleg Suvorov | June 4, 2024June 4, 2024

Introduction Experts say that the new trend of 2024 is personalization and a human approach to client interactions. But what does this mean? With the rising number of online users, providing human assistance to everyone is almost impossible. Thus, businesses need effective practices to offer in-depth, yet automated customer service. This article will explore how […]

The Ultimate Guide to AI in CRM: Advantages & Use Cases

Artificial Intelligence

Oleg Suvorov | May 28, 2024May 28, 2024

Navigating the Future of Customer Management: The Ultimate Guide to AI in CRM Everything nowadays is fast-paced, so customers want quick, personalized service from businesses. Now, traditional CRM systems are great tools, but they can’t always keep up with these changing demands. That’s where Artificial Intelligence (AI) steps in. This guide will talk about AI […]

Your Complete Guide to Customer Delight

Customer Experience

Jon Morgan | December 12, 2022December 12, 2022

It is always important to remember that a satisfied customer will churn faster than a delighted customer. On the other hand, delighted customers are incredibly difficult for competitors to take away.

What is Open Innovation in Retail Business?

Customer Experience

Tim Robinson | December 7, 2022December 19, 2022

Open Innovation has proven to be an excellent way to find solutions to the hardest problems by gathering the best product ideas that solve them.

The Ultimate Guide to Customer Feedback Email

Feedback

Michal Leszczyński | December 7, 2022December 13, 2022

Customer feedback emails are structured to get the recipients’ opinions on a particular subject regarding your business.

5 Customer Service Reports To Try (And How They Can Improve Your Team Productivity)

Customer Support

Yauhen Zaremba | November 15, 2022November 14, 2022

Customer service reports are dashboards that bring together multiple metrics so you can step back and see the big picture. But why are they so important and how can they improve your team productivity?

10 Best On-Premise Help Desk Software

Customer Support

Anna Kuzma | November 8, 2022November 8, 2022

Among the great variety of help desk software on the market (over 200 options), we have picked up the ones that can be installed on your company’s servers.

5 Tips to Get the Most Out Of Your Customer Service Automation

Customer Experience

Baidhurya Mani | October 18, 2022October 18, 2022

Customer service automation is essential for your customer service strategy. It helps to increase customer service productivity by reducing high call volumes, minimizing human errors, and speeding up the support processes. In some cases you can even improve user experience with the right customer service automation tools.

10 Types of Customer Feedback

Feedback

David Campbell | September 28, 2022September 28, 2022

Customer feedback is an aspect of your business you cannot ignore. However, knowing how to translate it into actionable business strategies is crucial.

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