Customer experience is at the core of every business venture, and knowing how chatbots benefit customers is the key to high conversion rates, sales, and repeat customers.
Great majority of companies nowadays choose SaaS vs On-premise when it comes to choosing a suitable software package. However, not every company choose SaaS solution. Why is it so? Let’s figure it out together.
Usually, when you launch a start-up, you fully rely on email for support. But as your company grows, using a shared email box becomes not enough for providing effective support. Your support should scale along with your business. If you start losing emails, struggle to find the history of email requests, your agents cannot manage the current requests load – it’s time for help desk software.
Anyone in business knows that without a customer, there is no business. Without customer service, there is no customer. We have all had the experience of calling into a help desk with a question and being transferred four times, each time we are given different information, and long hold times. If you want to be […]
There are dozens of Feedback Management Tools on the market today and it’s really hard to decide which kind of feedback software to go with. In this article, we’ll try to make things clearer and give you a better understanding of what kind of Feedback Software will better fit your company.
Not so long ago, a quality product or competitive pricing was enough to keep customers around. But today, businesses are listening to their market and becoming more and more customer-centric.
Everywhere you look people are making predictions on what customer service will be like in 2019. But quite often they are missing the key component.