Integrations, Addons & Extensions

Set up efficient collaboration between support and development teams. Move UseResponse tickets and public feature requests into Jira issues to track their implementation right in Jira account.
Build a separate queue in UseResponse to manage tickets linked with Jira issues and create automation rules for such requests.

Let the articles from your wiki documentation in Confluence appear in search results for clients and support team.
Make the end-user experience as easy as possible to get the right answers from several business systems and support channels.

Integrate the popular corporate messenger into your support workflow.
Be notified and reply to customers’ chat messages and Help Desk tickets right from the Slack application.

Create new leads and contacts in your CRM from UseResponse requester account and view account details without leaving UseResponse agent interface.
Move tickets into Salesforce cases along with further discussions on them.

Create Hubspot contact when a user creates a ticket, topic, or chat in UseResponse. Further, the topic or ticket discussions can be added as notes on Hubspot side. While in UseResponse user profile you can view contact details from Hubspot.

Connect and sync data between UseResponse and thousands of popular project management systems, CRM, marketing and development tools like Jira, Salesforce, Slack, Trello, HipChat, etc.

Integration with Azure DevOps allows support teams to create Azure work items from UseResponse tickets and topics, link the tickets/topics to existing Azure work items, and track the progress of Azure work items right from UseResponse.

Push user data right from UseResponse into Zoho CRM and view linked accounts from UseResponse by clicking on Zoho icon on the user profile. Along with that, all the requests that are submitted by user will be added to User Profile as notes in Zoho CRM.

UseResponse provides an option to collect feedback and reviews on mobile Apps your customers post in Google Play Store. You can also see the rating you have received and reply to the review directly from UseResponse system.

Connect App Store and UseResponse to grab reviews and ratings of your app and reply to them directly from the ticketing system.