There are over 200 help desk software providers you can find. It seems like there’s a solution for everybody. However, the more options – the harder the choice.
Customers expect more from every single business they interact with.
If your company hasn’t adopted a customer service mindset, then you’re already behind your competitors. Studies show time and time again that customers expect excellent customer service experience when doing business with you.
Although businesses are doing their best to keep the positive reviews coming, certain unavoidable circumstances could result in negative feedback. Knowing how to handle these bad reviews will ensure that you stay ahead of your competitors.
When you launch a brand-new community portal to collect feedback, it could be rather complex and difficult to involve your customers to collaborate in the beginning. Here are some useful tips to generate more feedback and increase collaboration within your newborn community portal.
There are dozens of Feedback Management Tools on the market today and it’s really hard to decide which kind of feedback software to go with. In this article, we’ll try to make things clearer and give you a better understanding of what kind of Feedback Software will better fit your company.