Refund Policy

We try to provide our customers with product of the highest quality and the best technical support along with pre-sales, onboarding and further maintenance.

To ensure that our application meets your needs and expectations, you can use Free Trial that shows all the products features.

Warranty & Satisfaction

You have 30 days money back period from the time of your purchased license to claim the refund of any UseResponse license that we sell.

We will return the full amount of money (minus 3.5% transaction fees) of the amount that you have spent on  UseResponse software for unused services, with no questions asked.

How to claim refund?

To claim refund please Submit Request to us or send an email to support@useresponse.com.
We'll need full information about your purchase to make sure you are authorized representative of the company or an individual who purchased the product including but not limited to Invoice#, your username and email in the system, license type, purchase date.

Note: After 30 days period we don’t do refunds, nor you can resell product to a third party based on accepted EULA.

Important

Installation Credits and Branding Removal purchases are non-refundable!