Reply To Your App Reviews &
Improve Your App Ratings With Less Efforts

Integrate Google Play Store and Apple App Store Reviews into UseResponse Customer Support Suite. Manage your reviews right from your service desk

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Receive & Manage App Reviews Right Inside the Support System

Automatically aggregate all your mobile app or game reviews & ratings from Google Play Store and Apple Play Market and turn them into tickets in UseResponse.

Receive notifications when you get new reviews and reply to the updated ones.

Along view review get the assets info to investigate the issues easier (user phone model, OS version).

Save time dealing with app reviews without redirection to the app store.

Reply to Reviews in Organized Way

Get a clear view of answered reviews and the ones requiring reply, sort by rating and get the average CSAT.

Use canned responses for repetitive typical reviews.

Increase efficiency of your team by using macros and triggers when managing the incoming reviews.

Use SLA management.

Save time on routine work and focus on what you do best: making apps and games.

Turn Reviews into Actionable Insights

Sort the reviews by feedback, feature requests and bugs and send them to responsible teams.

Find out the feature requests and the bugs found by users and let them know you are working on them.

Address reviews where customers express real support issues and turn them into tickets. Let the users receive status updates on their issues.

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Improve Your App Ratings

You’ll be able to improve your app ratings as users who see that their request has really been addressed are more likely to edit their review and change it to a positive one. Use customer feedback to build an app they’ll really love. Increase brand loyalty and create loyal community by better communications.

Alerts for new reviews

Unified inbox for incoming app reviews & ratings

Reply to reviews directly

Just type reply and submit without leaving the platform.

Send Status Updates

Keep users updated when their issue was solved or feature request implemented.

Search and filter reviews

Get a clear view of user insights, sort and filter reviews

Automations

Send automatic replies and let the system assign the reviews to responsible teams

Improve App Ratings

Being engaged and responsive you’ll be able to improve your app ratings.

See All These Features Live With Our Specialist

Get in touch with our consultant to see how our Customer Service & Support Software help you manage App or Game reviews and ratings

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What Our Customers Say

“UseResponse allows us to collect feedback data from our customers, which helps us to understand the quality of our service and to discuss making improvements accordingly. The reports and data compilation features let us put together information quickly so we can respond to issues as soon as possible and provide a better experience for our customers.”

Darren D

Product Owner, SSI Shipbuilding

Improve Your Google Play store and Apple Playmarket App Reviews

with UseResponse Software

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Reply To Your App Reviews & Improve Your App Ratings With Less Efforts