In this article, you will learn how you can deal with negative reviews and what are the ways to eliminate the damaging effect caused by them.
Getting feedback in the early stages of your business is extremely important. That’s because you don’t have much room to fail. Your team is small and you are operating on a limited budget. Therefore you need to learn what works, what doesn’t and what you should really focus on.
There are a few effective ways of engaging a potential client or user, and among them is building an online community forum. Apart from building interaction, it can also play the role of a feedback hub and serve as a helpdesk software for your support team.
Not so long ago, a quality product or competitive pricing was enough to keep customers around. But today, businesses are listening to their market and becoming more and more customer-centric.
Everywhere you look people are making predictions on what customer service will be like in 2019. But quite often they are missing the key component.